European Business & Management

Volume 3, Issue 3, May 2017

  • Service Quality Perception’s Effect on Customer Satisfaction and Repurchase Intention

    Nugroho Bani Ismoyo, Djumilah Hadiwidjojo, Fatchur Rahman, Mintarti Rahayu

    Issue: Volume 3, Issue 3, May 2017
    Pages: 37-46
    Received: 2 March 2017
    Accepted: 11 May 2017
    Published: 5 June 2017
    Abstract: This study aimed to examine and explain the effect of quality perception on customer satisfaction, both directly and through the mediation of value perception that consists of three variables, namely functional value, emotional value and social value. This study also aims to test and describe the direct effect of customer satisfaction on repurchase... Show More
  • Determinants of Organizational Design Choices in Spanish Nongovernmental Development Organizations

    Victor Martín-Pérez, Natalia Martín-Cruz, Juan Hernangómez-Barahona

    Issue: Volume 3, Issue 3, May 2017
    Pages: 47-56
    Received: 17 January 2017
    Accepted: 22 June 2017
    Published: 27 July 2017
    Abstract: This paper adds to the scant literature on the internal structure of organizations by focusing on the organizational design of nongovernmental development organizations (NGDOs). Specifically, we evaluate prominent Spanish NGDOs during 2010 to determine the balance of two key organizational design choices at the NGDO’s project department: delegation... Show More