European Business & Management

Volume 9, Issue 3, May 2023

  • Effects of Service Quality on Customer Satisfaction in Insurance Company (A Case of Selected Insurance Company Providing Life Insurance, Ethiopia)

    Fanta Tariku Wadajo

    Issue: Volume 9, Issue 3, May 2023
    Pages: 43-50
    Received: 25 January 2023
    Accepted: 8 May 2023
    Published: 29 May 2023
    Abstract: This study looks at how three insurance companies that offer life insurance rate their customers' satisfaction with their services. This study also assesses the connection between customer happiness and service quality, including its dimensions. Like many other financial services sectors, the life insurance industry is confronted by a market that i... Show More
  • Entrepreneurial Orientation and Firm Performance: A Systematic Review

    Towaf Totok Irawan, Mohd Najib Bin Mansor, Afifah Alwani Ramlee

    Issue: Volume 9, Issue 3, May 2023
    Pages: 51-62
    Received: 7 April 2023
    Accepted: 26 May 2023
    Published: 6 June 2023
    Abstract: The purpose of this study is to review a number of articles that examine the relationship between entrepreneurial orientation and firm performance, especially in small and medium enterprises in the period 2016 to 2021. The method used to conduct this systematic review is to examine the selected literature in a systematic and structured manner. Most... Show More